Privacy Policy

The use of the The Kite Shop website is governed by the terms and agreement set forth below. We recognize that you care about information concerning yourself that you have given us and how it may be used. This statement outlines our policies on how we collect online information and how we use that information. It is important that you read and understand this information. The Kite Shop – Privacy & Security Policy

The Kite Shop is highly committed to complying with Australian Privacy Laws and to protect the privacy of it’s customers. Details taken by The Kite Shop are required for the sole purpose of processing orders more efficiently. We request information such as your name, email address and contact details so that we may process your order and organize for its delivery. On some occasions you may elect not to provide this information. If you elect not to provide information, you may not be able to take advantage of ordering products through The Kite Shop.

Under no circumstances will The Kite Shop make information available to third parties.

Credit Card details are not stored or processed online. Credit card details are transmitted to The Kite Shop via a secure web server that encrypts all data before being transmitted. Customer email addresses will not be used for sending unsolicited emails. The Kite Shop will report any false or misleading information received to the proper authorities.

Log files –

As part of the operation of the The Kite Shop website, we and our web hosting provider automatically track certain information. This information includes your IP address, your browser version, your operating system and the pages you visit when on our site. We use this information (in an aggregate and non-identifying form only) to monitor site performance, to review certain site features and services, to help gauge traffic trends, to help gauge user demographics and to assist in the administration of the website. IP addresses are not linked to any personally identifiable information.

Security Information –

The security we use between your browser and our website is 128 bit encryption Secure Sockets Layer (SSL). You know that your details are secure when you see a yellow solid key on a blue background (Netscape), or a yellow padlock (Netscape or Internet Explorer) on the bottom right of your computer monitor.

When you make a purchase on the The Kite Shop website, a secure server is used. SSL encrypts the information you send through this web site so that only The Kite Shop and our financial institution can decipher your information. SSL prevents others reading or intercepting the information you submit on any of our order pages.

Safe shopping online –

To protect online shoppers and reduce the incidence of fraud, we strongly recommend that you never provide your credit card details to us or anyone else via email. When you shop online, ensure the website you are dealing with utilizes SSL whenever you provide your credit card or other personal details. If you have received an email by someone who has presented themselves as The Kite Shop requesting these details, please forward a copy of that message to us so we can take appropriate action.

If you have any specific questions or concerns then please don’t hesitate to contact us.

Security in transmission –

No data transmission over the Internet can be totally secure as third party eaves dropping or tampering does occur. As such, we cannot guarantee the security of any information you transmit or receive from our website or via email.

Security on our servers –

Our web hosting provider has done that which is commercially, procedurally and physically appropriate to reduce the exposure but cannot guarantee the prevention of illegal and unauthorized access to data within our hosting environment. As such, our web hosting provider and The Kite Shop shall not be held directly or indirectly responsible for the loss of content or information.

The use of cookies to collect information –

Like many web sites, we use “cookies” to collect information. We want you to be aware that we do use cookies to help you navigate through our site. We only collect cookies at the shopping cart checkout and at the poll.

A cookie is a message given to your web browser (such as Netscape Navigator or Internet Explorer) by a web server. Your web browser stores this message for later use.

The next time you come to our site, your browser will send the cookie to the web server. The web server recognizes you as having visited the site on a previous occasion and can aid your navigation through the web site.

If you would rather not receive cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If your browser is set to refuse cookies or you choose not to accept them, certain areas of The Kite Shop may not function properly. Cookies do not personally identify users.

For more information on cookies, you may wish to visit the following: www.cookiecentral.com

Changes to policy –

We may change the terms of this privacy policy at any time. If we change this policy we will post the revised policy document on this website. We therefore recommend that you review the Privacy Policy whenever you visit our website.

Contacting us –

If you wish to gain access to your personal information, or want to know more about our information handling processes or give us suggestions about them, please contact us. We will respond to your query or complaint as soon as possible.

Privacy Policy statement last updated : 14th July 2020